2020 has been a challenging year for many industries. The COVID-19 pandemic has reshaped people’s lives and how businesses operate. Physical stores closed down while e-commerce rapidly rose. Schools and offices also closed and moved to telecommuting. It is a fact that a new normal has emerged. With 2021 fast approaching, we look at outsourcing […]Continue Reading
2020 has been a year of disruption for the outsourcing and BPO industry — a year that has seen a dramatic change in the way we work and communicate. In this week’s outsourcing round-up, industry experts share their advice on trends and key outsourcing practices. Ten posts about how outsourcing trends are changing in 2021 […]Continue Reading
Picture this: Your business is expanding. Your sales have grown more in the last month than in the previous three quarters of the year. While analyzing your sales data, you stumble upon a gold mine: you discover a growing number of customers from French-speaking areas. Last year, about 15% of your customers were from France, […]Continue Reading
Have you ever imagined visiting with your doctor despite being in a different city? How about a surgeon discussing a patient’s options with them from the other side of the planet? In this week’s Outsourcing RoundUp, we give you a glimpse of how the healthcare industry adapted to the pandemic and what to expect in […]Continue Reading
Many companies from different sectors now have customer service support in their own languages to provide consumers with useful resources. If you’re not offering multilingual customer support, you limit your company’s chance of growth. This week’s outsourcing round-up clarified insights on why businesses should offer multi-language support in an effort to offer world-class services. Ten […]Continue Reading
Outsourcing has been around for decades and is firmly rooted in the global economic landscape. And as the world becomes even smaller through the digital transformation of entire industries, it is nearly impossible to picture a future without outsourcing. Current State and Future Directions Technological developments are radically transforming the way businesses work and have […]Continue Reading
This week’s round-up highlights the continued impact of outsourcing on the software industry, what’s ahead of outsourcing in 2021, and our frontline call center agents share their ways of staying calm and keeping customers happy in the midst of a pandemic. Ten posts on Outsourcing Impact to Businesses Your weekly dose of ten up-to-date posts […]Continue Reading
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